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Fuel for Home, Farm & Industry

CALL THE TELFORD DEPOT ON 01952 684 600
CALL THE TAMWORTH DEPOT ON 01827 875 588

Complaints Procedure

If you feel the need to make a complaint, in the first instance we are very sorry for any dissatisfaction or inconvenience caused.

At Oakleys Fuels we believe that the high quality of service we provide helps to differentiate us from our competitors. We work hard to ensure the upmost customer satisfaction so if we receive a complaint of any kind we take it very seriously.

If we have failed to meet your expectations or if you would like to make a serious complaint, please follow the steps below. Your feedback is important to us and we will endeavour to resolve any complaints as quickly as possible.

Stage 1

In the first instance we encourage all complaints, where possible, to be made promptly and verbally (informally) to our Customer Service team. In most cases verbal communication will mean that we receive a clear understanding of the problem and enable us to rectify it immediately.

Stage 2

If you are unable to resolve the issue informally, you can make a formal complaint by writing to our Managing Director at our head office in Telford. You should address your correspondence to:

The Managing Director | Oakleys Fuels Ltd | Halesford 19 | 
Telford | Shropshire | TF7 4QT

In your letter please set out the details of your complaint, the consequences for you as a result and the remedy that you are seeking. You can expect your complaint to be acknowledged within 5 working days of receipt and you should receive an explanation within 15 working days. Whilst we intend to resolve all complaints as quickly as possible, inevitably some issues may be more complex in which case please allow time for a full and proper investigation.

Final Stage

If you remain dissatisfied with the final response from our Managing Director, you have the option of writing to the Federation of Petroleum Suppliers (FPS) at:

FPS Ltd | 6 Royal Court | Tatton Street | Knutsford | Cheshire | WA16 6EN


An Independent Family Owned Business Since 1969.