Proudly Yours Since 1969

We have been delivering heating oil to homes, farms and businesses throughout the midlands since Oakleys Fuel Oils was founded in 1969. We remain a local, family owned heating oil supplier with sufficient scale to bulk buy product at the lowest prices, passing on vital savings to our loyal customers. We have large capacity fuel oil depots located in both Telford and Tamworth. With experienced drivers and a modern fleet of oil delivery vehicles of different sizes, you can rely on Oakleys Fuels to provide a personable level of service that you can count on time after time.

 

The Environment

Oakleys Fuels is a registered member of the Federation of Petroleum Suppliers (FPS), the trade association for the oil distribution industry in the UK and the Republic of Ireland. As a member we are obligated to comply with The Associations Code of Practice with regard to trading and environmental legislation and standards.

In recognising that oil products are extremley hazardous to the environment, we take our responsibilities very seriously indeed. All our drivers are trained to ADR standards including spill prevention and risk assessment on delivery procedures.  Our storage depots are checked periodically to ensure we meet the required environmental legislation.

It is also important that our customers are aware of the environmental legislation relating to home heating oil use and storage.

In order to help you get the best out of your heating oil, you will find below some essential information including advice on how to safely store heating oil as well as some useful web-links where you can find out everything there is to know about the heating oil industry including some helpful energy saving tips.

The government’s Environment Agency is responsible for enforcing environmental legislation and oil storage regulations (OSR) in England and Wales. Their approach is to work with people, providing advice and guidance, but they do have powers to prosecute in cases of negligence. A little oil can go a long way once spilt, travelling through the ground into waterways. Even a small oil spillage can harm your local environment. As such we recommend that our customers regularly check their oil tanks for leaks, particularly before a delivery – Oakleys drivers will be happy to carry out an assessment if requested. We also recommend that your household insurance covers oil spills as they can be costly to clean up.

As soon as you discover an oil leak or spill, you should contact the Environment Agency emergency hotline on 0800 80 70 60. It is also a good idea to have a spill kit on hand so you can mop up the worst straight away. This should contain absorbent materials, drain blockers and sealing putty.

For more detailed information about preventing oil pollution and maintaining or replacing your oil tank, the Environment Agency, Oftec and the FPS have recently released a helpful document called Get To Know Your Oil Tank.

For further information about heating oil in general, including advice on how to improve the energy efficiency of your oil heating system, we recommend the Oilsave website.

Oakleys Fuel Oils Commercial and Industrial Heating Oil

Our Values

Oakleys Fuels is a family owned business, built up over the years by providing a consistently high level of service to an increasing number of customers. With 8 members of staff having completed in excess of 25 years continuous service with the company, we have an experienced and ‘well oiled’ team who work together to provide the excellent quality of service that our customers expect.

Whether it’s our office staff or our tanker drivers, knowing our customers is important to us. Our systems and procedures are designed to ensure our staff have the correct information to hand when it matters. Important considerations such as knowing where each customer’s tank is located without always having to ask makes for a quicker and safer delivery and ultimately a superior level of service. We recognise that it is the little things, as well as the big things, that matter.

Oakleys Fuels have contractual arrangements with a number of the largest oil refineries in the UK. This strategy allows us to take advantage of unique pricing and logistical advantages which are in turn passed on to our customers.

With 3 brand new tankers ordered in 2013, Oakleys Fuels remain committed to maintaining a modern and flexible fleet of delivery vehicles suitable for accommodating a wide range of customer requirements. We operate numerous tanker sizes including full size articulated units down to mini tankers that are useful for when access is restricted.

As a fully independent business without allegiance to any one supplier, we are proud of our history and remain mindful of the values of courtesy, integrity and fair mindedness that have got us to where we are today. Oakleys Fuels have signed up to the 2013 FPS Code of Practice on fair pricing.

Our commitment to our staff, some of which have been with us for over 25 years, is reflected in their commitment to our customers. Maintaining good and lasting relationships with our customers is important to us. We understand that our customers expect exceptional customer service at a sensible price – this is what we consistently strive to deliver.

At Oakleys Fuels we understand that our customers have busy schedules, and therefore may need to order fuel out of hours, or simply whenever is most convenient. Launched in 2016, Oakleys Fuels now have a complete online ordering system – providing quotes and instant payment options for our domestic heating oil customers, why not take a look and get your quote online today.

Complaints Procedure

If you feel the need to make a complaint, in the first instance we are very sorry for any dissatisfaction or inconvenience caused.

At Oakleys Fuels we believe that the high quality of service we provide helps to differentiate us from our competitors. We work hard to ensure the upmost customer satisfaction so if we receive a complaint of any kind we take it very seriously.

If we have failed to meet your expectations or if you would like to make a serious complaint, please follow the steps below. Your feedback is important to us and we will endeavour to resolve any complaints as quickly as possible.

 

General Terms and Conditions

Please click on the relevant links below to learn more.

Legal Information

Terms & Conditions

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household

Household

Serving the home heating oil needs of residents in town and villages throughout Shropshire and further afield in the West Midlands.

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commercial

Commercial

Our commercial fuel products include heating oil, red diesel, white diesel, additives and lubricants, plus a range of accessories.

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agriculture

Agriculture

Supplying reliable farm fuels to farming groups and family farms in the agricultural community of Shropshire since 1969.

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Telford Depot: 01952 684 600 Tamworth Depot: 01827 875 588