FAQs

My oil storage tank is some way from the road. Will you be able to reach it?
Most of our tankers have a 150ft maximum hose. This means we can deliver even if your tank is tucked away. You can help us by ensuring there are no unnecessary obstacles between the road/driveway and your storage tank so we have as straight a run with the hose as possible.

What is the smallest quantity of fuel you can deliver?
The minimum delivery we can make by law is 500 litres.

My place has difficult access. Will you get there?
Our fleet has tankers of several sizes, included mini-tankers specially designed to negotiate the trickiest of lanes and turns.

Can you make unattended deliveries if I’m out?
Yes, as long as we can gain access to your tank. All our deliveries are metered and you will receive a printed readout of the precise amount dispensed. Our meters are checked by Trading Standards.

What’s the law on oil storage?
A little oil can go a long way once spilt, travelling through the ground into waterways. Even a small oil spillage can harm your local environment. It’s worth spending a few minutes checking that your storage tank is leak-free and complies with the rules. Look at the Environment Agency website, www.environment-agency.gov. uk for full information. It’s also worth checking that your household insurance covers oil leaks, because it can be costly to clean up.

What if I discover a leak or spill?
If you have an oil spill, ring the Environment Agency emergency hotline on 0800 80 70 60. It’s also a good idea to have a spill kit on hand so you can mop up the worst straight away. This should contain absorbent materials, drain blockers and leak sealing putty.e.

What’s the difference between kerosene and gas oil?
Most domestic heating systems run on kerosene, which is also known as 28-second oil (or more commonly home heating oil). Kerosene (kero) provides a cleaner and more efficient burn than Gas oil (red diesel), which is also known as 35-second oil. Gas oil is more commonly used in agriculture and industry. Gas oil is less combustible than kerosene but does give slightly more heat per unit.

Will you check if I need a new tank and what if I do?
Oakley’s drivers are happy to check your storage tank prior to delivery and will advise you if they spot any faults. If you need to replace your tank, Oakley’s stock the latest high quality bunded plastic tanks and can recommend a trusted installer to fit them for you.

What about a new boiler?
We don’t sell or fit boilers, but we can point you towards some highly reputable suppliers and installers. Ring us!

I’m concerned about having big bills in the coldest weather. Is there a way of spreading the payments more evenly during the year?
YES. Lots of people take advantage of our Oakley’s Budget Scheme to smooth payment peaks. Phone us to find out mor